At Cedar & Sky Wellness Inc., we care deeply about creating a space—online and in person—where you feel safe, respected, and informed. This page outlines how we collect, use, and protect information when you interact with our website.
Our website address is: https://cedarandskywellness.ca.

As an Alberta-based practice, we follow the Personal Information Protection Act (PIPA – Alberta) and, where applicable, PIPEDA (Canada). This policy describes how your information is collected, used, and protected when you interact with our website.

Information You Provide Through Our Contact Form

If you choose to reach out through our website’s contact form, we collect the information you share—such as your name, email address, and any message you choose to include.

We use this information solely to:

• respond to your inquiry

• offer information about our services

• help you take the next steps toward booking if you wish

Your information is not shared, sold, or used for marketing without your clear consent.

Booking Through Jane

We do not create user accounts on our website.
However, if you choose to book an appointment, you will be redirected to our external booking platform, Jane.

If you create an account or share personal or health information within Jane:

• that information is stored securely by Jane

• it is governed by Jane’s own Privacy Policy and security practices

• this information is not stored on our website

You can learn more about Jane’s privacy practices on their website at any time.

Media

If you upload files or images through any part of our site (for example, if we ever offer file-upload options in the future), please avoid sending files with embedded location data (EXIF GPS), as other users could potentially access that information.

At this time, our contact form does not accept file uploads.

Cookies

Our website uses basic cookies to support smooth and secure browsing. These may include:

• cookies that help display pages correctly in your browser

• temporary cookies that check whether your browser accepts cookies

• cookies used to support website performance and security

These cookies do not store personal information and you can disable cookies through your browser settings at any time.

Who We Share Your Data With

We do not share personal information collected through our website with third parties, except:

• to respond to your inquiry

• if legally required (e.g., if mandated by court order or governing legislation)

• when you voluntarily choose to use external services such as Jane

We use automated spam-prevention tools to protect our contact form from misuse.

How Long We Keep Your Data

Information submitted through the contact form may be stored in our secure email system long enough to respond to your inquiry and provide follow-up support if requested.
We do not keep this information longer than necessary unless required for legal or administrative purposes.

Your Rights Under Alberta’s PIPA

You may request at any time:

• access to the personal information you have shared with us

• corrections to inaccurate information

• deletion of personal information we hold, unless retention is required by law

We respond to privacy-related inquiries promptly and with transparency.

Questions About Your Privacy?

If you have any questions about how your information is collected, used, or protected, you are always welcome to reach out.
As a Calgary-based counselling practice, we want your online experience with us to feel as thoughtful and safe as your sessions—whether in person or virtual.